Last updated: October 21, 2026
Email info@deartingle.com with your order number for help.
You can request a return and refund within 99 days of delivery, including products you have opened or used. This offer also applies to discounted devices. Opening a hygiene seal does not remove your eligibility under our 99-day offer.
Contact us before sending anything back. We will provide return instructions and a prepaid standard return label. Do not return items to the address on the shipping label unless instructed. Switch off and clean the device according to its supplied instructions before packing it securely. No intimate photos or videos are required.
We refund the price paid for the returned device to the original payment method after the return is received and checked, normally within 10 business days. Your bank may take additional time to post the credit. An associated lifetime warranty add-on is also refunded when the covered device is returned under this offer. Complimentary gifts have no separate cash refund value. Optional express shipping upgrades are not refundable unless required by law. There is no restocking fee.
Contact us with your order number and a description of the issue. We will arrange the appropriate repair, replacement or refund and cover reasonable return costs. If a photo is helpful, show only the device or packaging; never send intimate photos or videos of yourself.
For eligible online purchases, you may notify us of cancellation within 14 days after receiving your order and then have 14 days to return it. The exception for sealed goods unsuitable for return for health or hygiene reasons applies once those goods have been unsealed after delivery. Where a statutory cancellation right applies, we refund the standard outbound delivery charge as required by law, but not the additional cost of a premium delivery service. We may withhold a refund until we receive the goods or evidence of their return, as permitted by law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes or limits rights under applicable consumer law, including in Canada, the United States, the United Kingdom and Australia. Please contact us for help resolving an order issue. You remain free to use any payment-provider or legal remedy available to you.