Product details
Your Toy Has Arrived: Check It Before Setup
Before charging or cleaning a new device, make sure the delivered item matches the order and appears intact. A few minutes of checking can make a later support conversation much clearer.
Compare identity and contents
Match the product, selected variant and included accessories to the confirmation. Keep the manual, labels and any model reference together. The FTC recommends retaining purchase records and seller communications; they are useful if something differs from what was ordered.
Inspect without dismantling
Look for unexpected damage, missing parts or a surface that differs from the description. Do not remove seals or open the housing to investigate. If the package or device raises a safety concern, pause setup and contact support.
Report a mismatch clearly
For Dear Tingle, send the order number and a device-only photograph where useful. Describe the difference: wrong colour, missing listed cable or a damaged component. Avoid posting a shipping label or complete receipt publicly.
Then follow the first-use instructions
Once identity and condition are clear, use the model's prescribed cleaning and charging process. Do not assume the state of charge on arrival or borrow another toy's charging duration. Check the intended stop control before any use.
Our contents checklist helps with the comparison, while the charging guide addresses setup. The goal is not to create an elaborate unboxing ritual; it is to resolve an obvious mismatch before it becomes harder to document.