Buying clearly
Ask for Product Help Without Sending Intimate Photos
You can explain a device problem without showing your body or recording intimate activity. Start with the order, model and what the device does in a non-intimate setting.
Send the smallest useful set of facts
Include your order number privately, the product name and a short description: for example, “The indicator lights while connected to the supplied cable, but the documented power sequence produces no response.” Add when the problem began and any relevant error message.
This example is a support-writing format, not a diagnosis or an instruction to repeat charging tests on a damaged device.
Keep images device-only
Do not send intimate photos or videos to Dear Tingle product support. If an image is requested, show only the device and the relevant detail. Remove shipping labels, account codes, faces and reflections you do not want to share.
Do not include secrets
Never send a card number, password, login code or app access token to explain a product issue. A support agent can ask about your app version without needing your account password.
Keep a short record
Save the case reference, advice received and any agreed next step with the receipt. The FTC's broader online-shopping guidance also recommends keeping purchase communications; a clear record is useful without collecting unnecessary personal material.
Contact Dear Tingle through info@deartingle.com. If the device is unusually hot, swollen, smoking or otherwise physically unsafe, follow the warning-sign guidance first rather than handling it to make a video.